When will shipping be collected?
Shipping will be collected in the pledge manager after we have the product in hand from the printer and are ready to ship it to backers. See the Shipping and Fulfillment section in the campaign for more information about the delivery timelines.
We currently don’t have shipping prices entered for physical rewards in BackerKit. We plan to wait until closer to fulfillment to enter & charge you for the physical items on your survey to get the most accurate/fair fulfillment prices. We will update backers after entering those shipping prices before we charge you in BackerKit.
Last updated: April 14, 2025 13:51
Is International Shipping Available?
We’re happy to say we’ve partnered with a European based distributor for discounted shipping to the UK and EU. We’ve also contracted with an EU based representative for GPSR compliance. This means we can ship to the following countries. US, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain Sweden, and the United Kingdom. For those outside those countries, we encourage you to pledge for one of the digital tiers instead.
Last updated: March 28, 2025 17:16
Can I upgrade my pledge after the campaign is over?
While the campaign is active, you can change your pledge level without restriction. Once the campaign is over, funds have been collected, and we move to the pledge manager, this becomes more restricted because of how the rewards are handled. In general, tiers that include printed items can only be upgraded to other print tiers, and the Player (Digital Only) tier can only be upgraded to the All In! (Digital Only) tier. You can request to upgrade your pledge under the “Need Help?” link of your BackerKit survey!
Last updated: April 28, 2025 08:27
What is your refund policy?
First, we want to thank you. With your pledge, you are helping a small creator to bring to market a new game in a way we otherwise couldn’t. Sometimes those who pledge expect rewards based on their pledged funds and some simply want to support the project. Crowdfunding is a way for creators to gather and gauge interest in an idea, reliably predict the inventory required for the demand, and to gather funds to get that idea off the ground. Full refunds not only take away from the initial pledge total the creator is counting on to see their project through, but also cost the creator extra money in the nonrefundable fees that are collected by the platform, etc. We thank you for your confidence and support. That all said, we understand that emergencies can arise and circumstances can change. With all this in mind, refunds will be processed on a case by case basis with the following guidelines in mind.
1.) Any time before the campaign ends, you are free to upgrade, downgrade or cancel your pledge. 2.) Once the campaign ends, there is no way for us to prevent your card from being charged, and once charged, we are unable to cancel your payment. 3.) Because we are unable to predict shipping prices, if they become too much of a burden for you once they are established and to be collected in pledge manager, you may ask for a partial refund by downgrading to the nearest “digital only” tier (less nonrefundable platform fees). 4.) After physical rewards are shipped, we will happily replace any damaged or defective items. Simply let us know.
Refund and customer service requests may asked under the “Need Help?” Link in your BackerKit survey.
Last updated: April 28, 2025 08:26
Will PDFs of the books and cards have bookmarks, references and layers?
Absolutely! We aim to make all our PDFs as user and print friendly as we can. This means that (where possible) we’ll have layers you can turn off for backgrounds that can cause excess ink / toner usage, and for most of the art if you want to exclude that too. And of course the books will have clickable table of contents, indexes, and bookmarks to make navigating through them a breeze.
Last updated: March 26, 2025 06:24
Current Estimated Shipping Date: February 2026
Digital rewards will be sent as they become available (rolling out between May and June 2025). Physical rewards are estimated to ship in early 2026!
Last Updated At: 04/28/25What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.